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SEAKAP'S Privacy Policy

Protection and proper use of your personal information is taken very seriously. We respect your privacy and take great care to safeguard information in our possession. We do not rent, sell or share any of our customer information with any third party.

We are happy to provide further details of our privacy policies. For more information, call us at (301) 668-8951.

SEAKAP Shipping Policies

You will save even more on shipping by combining multiple SEAKAP items into one order, always remember to search SEAKAP prior to confirming your order. Orders are shipped via the U.S. Postal Service (USPS) and/or UPS. Heavier, larger, and oversized items generally ship via UPS, and smaller, lightweight orders generally ship via the USPS. Most items will arrive to you within three to seven business days after receipt of your order excluding weekends and holidays. All orders are shipped in a very discreet package with no indication of the package contents. The only thing on the package is the shipping label. You will be notified right away if there will be any unexpected delays with your order.

Standard international shipping via U.S. Air Mail generally takes only five to 10 days to arrive at your doorstep. Depending on customs actions, it may take longer for an order to reach its destination. Individual countries may hold up packages in their customs offices, and international orders are subject to customs inspections and/or fees based upon each countrys policies and regulations. SEAKAP is not responsible for these actions or for reimbursement of any customs fees or taxes imposed. The customer is responsible for all duties/customs fees/taxes imposed upon you by your country/government. The description on the customs form is listed as General Merchandise Item or Novelty Item and the total of the items (before shipping and insurance charges) is also declared on the customs form as required by U.S. Postal Service regulations.


SEAKAP Returns & Refunds

We always take care of any problems that may arise with your order. In cases where a customer does not want the product because it is not what was expected, change of mind, etc, returns will be assessed a 30 percent return fee. (Shipping/handling charges are non-refundable). Returns must be made within 30 days from date of purchase. All returns must be packed in the original retail packaging and must be accompanied with a copy of the original sales receipt. All returns must be authorized in advance and returned prepaid to our returns department.

Once an order is placed with SEAKAP it will be shipped and cannot be canceled prior to shipment. Refused canceled orders will incur a 30 percent return fee and shipping/handling charges will not be refunded. Be sure you want to order from SEAKAP before you click to confirm your order, your order will be processed and shipped.

In the case of defective items, the defective item must be returned to us within 30 days of purchase. All defective returns must be packed in the original retail packaging and must be accompanied by a copy of the original sales receipt. All defective product returns must be authorized in advance and returned prepaid to our returns department. Upon receipt of the defective item, we will promptly ship a replacement item to you. Replacement items will be tested and/or checked prior to being shipped out.

To return an item to our company, please follow these steps:

Contact us at service@seakap.com to receive a Return Merchandise Authorization (RMA) number to be included with your return.
Indicate the specific problem(s) such as defective, not wanted, not as ordered, etc.
Let us know if you would like refund, credit, or replacement.
Include a copy of your sales receipt, circle the item that you are returning, and write your RMA number on the sales receipt. The item(s) that is being returned must be packed in the original packaging with all contents intact.
We recommend that you insure any returns to be certain that they successfully arrive back to us. We are not responsible for items being returned to us which are lost in transit.
Keep your shipment receipt in case the package is damaged or lost in transit. SEAKAP Enterprises, Inc. cannot issue credit without confirmation of delivery to us.
Send your returns prepaid to:

SEAKAP ENTERPRISES (RMA #_____________)
1573 Tilco Drive Unit 5
Frederick, MD 21704

We cannot refund your original shipping charges and returns if needed must be sent prepaid. The returned merchandise will be credited to you, or replaced promptly.

If you have any questions, please call us at (301) 668-8951 or e-mail us at service@seakap.com.
Last Updated: 23 Aug 2006 19:09:25 PDT home  |  about  |  terms  |  contact
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